DISH's Response to COVID-19

As the nation responds to the spread of COVID-19, DISH is working to ensure that our customers and team members remain safe, healthy and connected to vital news and information. We are also proud to offer a variety of content options, including free channels, to help keep Americans informed and entertained as they stay indoors and do their part to slow the spread of the Coronavirus. 

 

DISH is taking the following steps to support our customers and communities during this crisis. This page will be updated regularly as we continue our response.​

 

DISH Cares: Enhancing Connectivity for Americans

 

DISH is currently providing the majority of our wireless spectrum to mobile carriers at no cost, helping enhance networks and improve connectivity for Americans. 

Read more here:
 

DISH: Free Previews and Special Offerings

DISH understands that staying connected to the latest local and national news, while also unwinding through entertainment, is essential for our customers during this time. We are proud to offer numerous channels in “free preview” and provide our customers with special offerings.

  • Following is the full list of channels that DISH is providing customers in “free preview,” including news, premiums and family entertainment from FOX News, CNN, Showtime, Hallmark Channel and more: https://my.dish.com/perks/free-preview
  • DISH is also bringing the cinema to customers’ living rooms with the latest video on demand releases from NBC Universal and Lionsgate ($19.99 each)
    • 3/20 – Emma
    • 3/20 – The Hunt
    • 3/20 – The Invisible Man
    • 3/27 – I Still Believe
    • 4/10 – Trolls World Tour

DISH has worked with broadcasters we are currently in negotiations with to ensure availability of vital local news coverage. DISH is proud to provide local broadcast service to all 210 of the nation’s DMAs. For viewers in Southwest Colorado, we recently launched local news channels so that they can receive the latest regional and statewide coverage of COVID-19 in their home state.

 

SLING TV: Stay in & SLING

SLING TV, our live OTT service, is making every effort to help Americans stay informed, entertained and safe with its “Stay in & SLING” initiative, offering free news and entertainment with no paid subscription required.

Through the “Stay in & SLING” initiative, we’re also providing subscribers with channels in “free preview.”

Read more here:

 

Resources for DISH Customers

Stay Connected to DISH

The best way to stay informed, manage your account, pay your DISH bill and more, is on my.dish.com. Set up an account if you don't already have one.

  • Once you set up your account, make sure you have an email address on file so we can send you important updates.
  • Manage your account and programming by visiting My Programming.
  • You can also download the MyDISH App, available in both English and Spanish.
  • If you’re experiencing a technical issue like signal loss or a black/blue snowy screen, check out our Troubleshooting section for helpful support videos.

What to Expect if a DISH Technician is Scheduled to Visit your Home

All of our technicians have been trained on procedures, including those recommended by the CDC, to promote cleanliness and to help prevent the spread of illness:

  • As always, if technicians have a known illness, they will not visit a customer’s home.
  • For your health and safety, technicians have been advised to not shake hands.
  • Our technicians will wear gloves as much as possible, and may need to clean or sanitize surfaces they touch during their visit. Technicians will also wear shoe covers inside your home.

If you or someone in your household is showing signs of illness, including fever or flu-like symptoms, we ask that you reschedule any upcoming technician visits to your home.

Rescheduling is easy, with the following options available:

  • Self-Service: visit the My Appointments page of your MyDISH account and click the "Reschedule" button to select a new date.
  • Speak with an Agent: call 800-333-DISH (3474).

If you are unable to reschedule before the technician arrives, we ask that you notify him or her before they enter your home. We empower our technicians to make decisions regarding their personal health and safety, including ending appointments early if anyone in the household is showing symptoms of flu or other contagious illnesses.

Of course, we ask all of our personnel to rigorously practice the fundamentals outlined by the CDC:

  • Staying home when sick
  • Washing hands frequently with soap and water for at least 20 seconds, or using hand sanitizer that contains at least 60% alcohol content
  • Covering coughs and sneezes with a tissue or upper sleeve
  • Cleaning commonly touched surfaces and objects, including tools

For your health and well-being, we hope you are following those guidelines, as well.

Employee Support

We are committed to doing all we can to support the health and well-being of the DISH family. As the nation has taken aggressive actions to prevent the spread of COVID-19, we’ve quickly adjusted our business to promote the safety of our team members, customers and our communities. 

Here are a few of the steps we’re taking to help protect our team:

  • We’ve shifted all roles that can be performed remotely to a “work at home” model. The vast majority of our corporate, sales and customer experience teams are now working remotely and are equipped with the tools and resources needed to make the transition as smooth as possible.
  • Since the early days of the COVID-19 outbreak, we have significantly limited travel to “business critical” needs only. We were also quick to implement a robust illness reporting procedure to support team members who believed they, or someone they had been in contact with, were at risk of contracting the virus.
  • We have adjusted our attendance policies to support team members who may have been exposed to COVID-19.
  • Our In Home Services technicians are leading the way in how they interact with our customers. They’re taking extra precautions when visiting customers’ homes, including wearing gloves as much as possible, not shaking hands or handing off devices, and sanitizing areas as needed. If a technician is scheduled to visit your home, you can read more about how we are keeping customers safe here.

We recognize that some of our teammates are unable to perform their essential duties from home. To help provide a safe work environment, we have implemented a number of practices, including reconfiguring our operations to maintain social distancing. Protective measures include:

  • Maintaining at least a six-foot distance between team members;
  • Increased cleaning and sanitizing at all facilities, with a particular focus on high-touch surfaces;
  • Implementing rotating shifts and staggered work schedules where possible.

Should a site or work area close for cleaning, we will continue to pay impacted DISH team members until the site reopens. 

We continue to evaluate how to best support our teams during this challenging time.