DISH Network Again Leads Pay-TV Industry in Customer Satisfaction Index; Ranks Above All Cable Companies for Fifth Consecutive Year
Our No. 1 ranking in customer satisfaction by the ACSI demonstrates DISH Network's commitment to provide the best value in pay television, a commitment reflected in the company's phenomenal growth in recent years
ENGLEWOOD, Colo.--(BUSINESS WIRE)--May 17, 2005--EchoStar Communications Corporation's (NASDAQ: DISH) DISH Network(TM) satellite TV service finished first among all pay-TV providers in the American Customer Satisfaction Index (ACSI) for the second straight year. 
 

DISH Network posted the highest score among all satellite and cable TV companies in the results of the index released today. DISH Network finished above all cable companies for the fifth consecutive year -- covering every year that the University of Michigan has assembled the index for pay-TV companies. DISH Network also ranks No. 1 in Customer Satisfaction among Cable/Satellite TV Subscribers by J.D. Power and Associates, giving DISH Network a clean sweep of the most prestigious customer satisfaction awards.

The ACSI surveyed consumers in 2005 for their opinions about quality, overall value and loyalty.

"Our No. 1 ranking in customer satisfaction by the ACSI demonstrates DISH Network's commitment to provide the best value in pay television, a commitment reflected in the company's phenomenal growth in recent years," said Michael Kelly, executive vice president of Customer Service for EchoStar. "We continue to work hard to deliver the highest-quality, all-digital programming, including broadcasting local channels in 158 markets and in all 50 states. We will constantly seek to unveil new technologies, while providing the lowest all-digital prices in the nation. In short, we intend to build upon our industry leadership and work to satisfy all our customers."

The ACSI is a national economic indicator of customer evaluations of the quality of products and services available to the nation's consumers. The index is produced by the Stephen M. Ross Business School at the University of Michigan, in partnership with the American Society for Quality (ASQ) and the international consulting firm, CFI Group.

About EchoStar

EchoStar Communications Corporation (NASDAQ: DISH) serves more than 11.2 million satellite TV customers through its DISH Network(TM), the fastest-growing U.S. provider of advanced digital television services in the last five years. DISH Network offers hundreds of video and audio channels, Interactive TV, HDTV, sports and international programming, together with professional installation and 24-hour customer service. Visit EchoStar's DISH Network at www.dishnetwork.com or call 800-333-DISH (3474).

 

Contact:

EchoStar Communications Corporation 
Mark Cicero, 720-514-5065
mark.cicero@echostar.com